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Manage Reward and Conduct Records

Course overview

This course focuses on how you can create and manage reward and conduct records. These records can be created for positive or negative reasons, and even share the good news on the portals and apps.


This course is designed for those who will be responsible for issuing Reward and Conduct records, and who have at least create permission levels.


10 minutes

Previous knowledge

Basic iSAMS navigation required, It is recommended that the course below is taken prior to starting this course:
  1. Welcome to iSAMS 


Although accessible on all devices this course works best on a desktop or laptop PC. A headset or speakers are recommended. 

Course contents

Manage Records

  • Manage your Records

Create and Authorise Reward and Conduct Records

  • Create a Reward and Conduct Record
  • Authorise a Record

Manage the Reward and Conduct Records

  • Amend and Delete a record

Resolve Records

  • Mark a Conduct Record as Resolved

What's included?

  • Two Videos
  • Multiple animations
  • Interactive elements
  • Trainers guidance

How to create a record

How to amend or delete a record

How to mark a record as resolved

Meet the instructor

Alex Rowan

E-Learning Content Developer
As an Content Developer who joined iSAMS in 2021, Alex has contributed to the creation of high-quality, engaging content with iUniversity.

Away from work, Alex enjoys spending time with her family and two dogs, playing football, and travelling.