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Admissions - Manage Enquiries 

Course overview

Learn how to set up and manage the enquiry process in iSAMS. You'll find out how to create a new enquiry, search for your enquiries and configure iSAMS to suit your school's needs.


This course is aimed at anyone involved in the Admissions process, including Admissions Registrars, Office Staff and Senior Leadership. They'll require at least write access to the module, and modify access if they're expected to edit any existing data.


15 minutes.

Previous knowledge

Basic iSAMS navigation required. We suggest you complete the following courses before this one:
  1. iSAMS Quick Start: Welcome to iSAMS
  2. Admissions - Get Started
  3. Admissions - The Admissions Status List


Although accessible on all devices this course works best on a desktop or laptop PC. A headset or speakers are recommended. 

Course contents

What is an Enquiry?

  • What is an Enquiry?

Create and View Enquiries

  • Create a New Enquiry
  • Detect Duplicate Records
  • Enquiries from the Admissions Cloud Portal
  • Search for Enquiries


  • Enquiry Configuration and Custom Fields
  • Enquiry Required Fields

What's included?

  • 1 video
  • Multiple animations
  • Interactive elements
  • Trainers guidance

Create an enquiry

Search for enquires

Configure enquiries

Meet the instructor

Alex Rowan

E-Learning Content Developer
As an Content Developer who joined iSAMS in 2021, Alex has contributed to the creation of high-quality, engaging content with iUniversity.

Away from work, Alex enjoys spending time with her family and two dogs, playing football, and travelling.